FAQs
Q: Is it possible to modify or cancel my order?
A: Once an order is placed, modifications or cancellations are not feasible due to the immediate transition to processing status. To attempt to halt or cancel your order, please promptly contact our customer service team at hello@thegraydragon.com. While we strive to accommodate such requests, it's crucial to note that most placed orders swiftly progress to processing, making cancellation challenging.
Q: What is your return policy?
A: We accept returns for bonus store credit or exchanges within 14 days of receipt.
Q:Can I upgrade to Priority Shipping?
A: Orders placed under Priority Shipping (2 Day Air) are typically fulfilled within 24-48 hours (Monday to Friday) and delivered in 2 days. Please be aware that once an order is placed with standard ground shipping, we cannot guarantee an upgrade to priority shipping, as processing in our warehouse occurs in sequence. While we strive to accommodate upgrade requests, please understand that this is the exception rather than the rule.
Q: Where is my order confirmation email?
A: Upon placing an order, an automatic order confirmation email is sent. If you do not find it in your spam/junk folder and believe it is missing, please reach out to us at hello@thegraydragon.com. You will receive subsequent updates on the order's transit, delivery status, and confirmation, ensuring your peace of mind.
Q: How can I track my order?
A: Upon shipment, you will receive a shipping confirmation email and tracking number from The Gray Dragon.
Q: Do you ship internationally?
A: At present, we do not offer international shipping. Any updates regarding international shipping will be communicated on this page when available.
When will my order ship?
| Shipping Method | Cost | Ships from warehouse in: | Delivered in: |
|---|---|---|---|
| Standard Shipping | $15 | 3-5 business days | 2-5 business days after date shipped |
| FedEx 2 Day Air | $25 | 1-2 business days | 2-3 business days after date shipped |
*Please note that this timeline is an estimate and not guaranteed. In rare instances, orders may ship outside this timeframe.
Q: How can I track my order?
A: Upon shipment, The Gray Dragon will send a shipping confirmation email and tracking number.
Q: Do you offer gift wrapping?
A: Certainly! Please input any gift notes into the comment box during checkout.
Q:
Do you restock sold-out products?
A: Restocking is contingent on availability from our brand partners.